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It Takes a Village: Extending Learning to Your Customers & Partners

Recorded on September 10, 2014 with Human Resource Executive Magazine

Presenter: Christa Degnan Manning, Senior Vice President, Global Workforce and Talent Strategies and Solutions, HfS Research

Training your internal workforce is essential, very essential in fact. But you can’t afford to stop there. If you’re not yet expanding learning and development beyond the walls of your organization to your broader business ecosystem, you’re missing a major opportunity to achieve even better business performance.

Many learning organizations traditionally focused only on internal employees are now finding that a better-informed and more knowledgeable community of contractors, channel partners, customers and others—often termed the “extended enterprise”— pays dividends in helping their business grow and remain competitive.

While taking on this arena of learning brings many benefits, it also brings new challenges. View the on-demand webinar to discover how to:

  • Get started building extended enterprise learning strategy
  • Create, deliver and measure learning programs that improve customer and partner satisfaction, reduce support costs, and even provide profitable new revenue streams
  • Learn from other leading learning organizations use cases and overcome common hurdles 


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