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Building a Business Case: How Extending the Reach of Your Learning Program Can Pay Off Big

Recorded on September 23, 2014 with Talent Management Magazine

Presenters: Jennifer McClure, President, Unbridled Talent LLC
Laurie Ruettimann, Industry Thought Leader and HR Consultant

To sustain a competitive edge, it should come as no surprise that organizations must continually seek to improve performance and accelerate business results. The question is - are you fully capitalizing on all the ways learning and development can play into that strategy? 

Many organizations are finding that extending learning to their contingent workforces, customers and partners can not only increase revenues, but can also elevate end-customer satisfaction and loyalty. In fact, in some organizations this “extended enterprise” essentially acts as the face of an organization, even accounting for up to 100% of sales.

The impact that a well-trained business ecosystem can have on overall business performance and satisfaction almost can’t be overstated. 

View the on-demand webinar to learn how expanding the role of learning beyond the walls of your organization can help:

  • Build better awareness of your brand, products and services
  • Increase adoption of your products and services
  • Improve overall customer experience, and reduce costs at the same time
  • Turn knowledge centers into profit centers and new revenue streams


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